Timeout errors

thisisme

Spearman
Fix this already. I constantly get timeout errors which make it impossible to enter village view among other features.
 

YOUNG WOLF

Guest
Hi thisisme,

Sorry to hear you are having issues. Would you be able to provide us with more information about your session (i.e. browser, region, etc.)? That would help us diagnose the specific issue you are running into.

Additionally, have you filed a support ticket? If not, we'll see what we can do to resolve your issue here and move it up if need be.

Best,

YOUNG WOLF
 

Redwood53916

Spearman
I am having problems today(after the 1.9 update) with timeout errors, villages not loading on the map, mail not loading, etc

BUILD:

market: us
sentry_markets: [yy,zz]
hash: 1f8208e2
date: 1424351076.55

LOCAL STORAGE:

hasSeenHotkeys: true
lastSelectedVillageId: 48674
paginationLimit: 100
reportBattleCasual: true
reportFilters: {"BATTLE_RESULTS":{"1":false,"2":false,"3":false},"BATTLE_TYPES":{"attack":true,"defense":true,"support":true,"scouting":true},"OTHERS_TYPES":{"trade":true,"system":true,"misc":true},"MISC":{"favourite":false,"full_haul":false,"forwarded":false}}
resourceDepositUsed: true
selectedTribeForumId: 735
gameSettings: o4e

BROWSER:

onLine: true
languages: [en-US,en]
language: en-us
userAgent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.111 Safari/537.36
product: Gecko
platform: Win32
appVersion: 5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.111 Safari/537.36
appName: Netscape
appCodeName: Mozilla
hardwareConcurrency: 2
vendor: Google Inc.
productSub: 20030107
cookieEnabled: true

BROWSER PLUGINS:
-----------
name: Widevine Content Decryption Module
version: undefined
filename: widevinecdmadapter.dll
description: Enables Widevine licenses for playback of HTML audio/video content. (version: 1.4.6.758)
-----------
name: Shockwave Flash
version: undefined
filename: pepflashplayer.dll
description: Shockwave Flash 16.0 r0
-----------
name: Chrome Remote Desktop Viewer
version: undefined
filename: internal-remoting-viewer
description: This plugin allows you to securely access other computers that have been shared with you. To use this plugin you must first install the Chrome Remote Desktop webapp.
-----------
name: Native Client
version: undefined
filename: internal-nacl-plugin
description:
-----------
name: Chrome PDF Viewer
version: undefined
filename: pdf.dll
description:
-----------
name: Google Update
version: undefined
filename: npGoogleUpdate3.dll
description: Google Update
-----------
name: Intel® Identity Protection Technology
version: undefined
filename: npIntelWebAPIIPT.dll
description: Intel web components for Intel® Identity Protection Technology
-----------
name: Intel® Identity Protection Technology
version: undefined
filename: npIntelWebAPIUpdater.dll
description: Intel web components updater - Installs and updates the Intel web components
-----------
name: iTunes Application Detector
version: undefined
filename: npitunes.dll
description: iTunes Detector Plug-in
 

Methain

Spearman
Ye, this has been SSSO annoying all day - refreshing every few seconds just to do something.........

BUILD:

market: us
sentry_markets: [yy,zz]
hash: 1f8208e2
date: 1424351076.55

LOCAL STORAGE:

hasSeenHotkeys: true
lastSelectedVillageId: 36827
reportBattleCasual: true
resourceDepositUsed: true
selectedTribeForumId: 546
gameSettings: p86

BROWSER:

onLine: true
languages: [en-US,en]
language: en-us
userAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.111 Safari/537.36
product: Gecko
platform: MacIntel
appVersion: 5.0 (Macintosh; Intel Mac OS X 10_10_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.111 Safari/537.36
appName: Netscape
appCodeName: Mozilla
hardwareConcurrency: 8
vendor: Google Inc.
productSub: 20030107
cookieEnabled: true

BROWSER PLUGINS:
-----------
name: Widevine Content Decryption Module
version: undefined
filename: widevinecdmadapter.plugin
description: Enables Widevine licenses for playback of HTML audio/video content. (version: 1.4.6.758)
-----------
name: Shockwave Flash
version: undefined
filename: PepperFlashPlayer.plugin
description: Shockwave Flash 16.0 r0
-----------
name: Chrome Remote Desktop Viewer
version: undefined
filename: internal-remoting-viewer
description: This plugin allows you to securely access other computers that have been shared with you. To use this plugin you must first install the Chrome Remote Desktop webapp.
-----------
name: Native Client
version: undefined
filename: internal-nacl-plugin
description:
-----------
name: Chrome PDF Viewer
version: undefined
filename: PDF.plugin
description:
-----------
name: AdobeAAMDetect
version: undefined
filename: AdobeAAMDetect.plugin
description: A plugin to detect whether the Adobe Creative Cloud is installed on this machine.v_2_0_0_0
-----------
name: AdobeExManCCDetect
version: undefined
filename: AdobeExManCCDetect_x86_64.plugin
description: detect the version of extension manager
-----------
name: Adobe Acrobat NPAPI Plug-in, Version 11.0.06
version: undefined
filename: AdobePDFViewerNPAPI.plugin
description: Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.06
-----------
name: Default Browser Helper
version: undefined
filename: Default Browser.plugin
description: Provides information about the default web browser
-----------
name: Shockwave Flash
version: undefined
filename: Flash Player.plugin
description: Shockwave Flash 11.2 r202
-----------
name: Flip4Mac Windows Media Plugin
version: undefined
filename: Flip4Mac WMV Plugin.plugin
description: The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
-----------
name: Google Talk Plugin
version: undefined
filename: googletalkbrowserplugin.plugin
description: Version 5.40.2.0
-----------
name: Java Applet Plug-in
version: undefined
filename: JavaAppletPlugin.plugin
description: Displays Java applet content, or a placeholder if Java is not installed.
-----------
name: Google Talk Plugin Video Renderer
version: undefined
filename: o1dbrowserplugin.plugin
description: Version 5.40.2.0
-----------
name: SharePoint Browser Plug-in
version: undefined
filename: SharePointBrowserPlugin.plugin
description: Microsoft Office for Mac SharePoint Browser Plug-in
 

Georgiadawgs

Guest
It's not just you, its community wide. If you just wait a few seconds after clicking mail, etc, it wont crash on you.

edit: Except now I can't even load the game. I'm getting an immediate load error.
 

Forsaken

Spearman
issuse is with every server from what i can tell worse when switching between vilalges completely times out evertime then have to refresh after every action and hope it loads again
 

adalric

Spearman
This is a server problem. I have trouble connecting through my computer and on my phone. I was having some problems yesterday, but today it's atrocious. The game isn't even playable today. Doing anything takes about 10mins. Also it isn't one person experiencing this problem. I know my tribe of 56 members is having problems, and I know of 2 other tribes who are also having problems.
 

bigpapasmurf6

Spearman
This is crazy, Im talking minute load times - It takes 10 minutes to register an attack. Why even release such a pointless update if its not ready. This is starting to get super frustrating as a player, not only are things becoming worse, key bugs STILL are not addressed. I get that its a "beta" but its an open beta, meaning anyone can play. You are subjecting yourself to criticisms and losing very loyal players with these horrible updates. (Im coming off hostile because I had a perfectly times nuke/noble train that got delayed long enough to make me waste my nobles because of this games server side issues.) Somethings gotta give. You guys post on these forums all the time saying how you are relaying the information to developers, please relay the message that we want DEVELOPERS on the forums explaining issues because clearly this chain of command thing isnt working out. /rant
 

Daodan

Guest
Yep, it's been an all day affair and has only gotten worse as the day moves on. It is taking forever to send out attacks, do trades, or even bring up reports. It's not very fun at all...
 

bigpapasmurf6

Spearman
YOUNG WOLF;n1913 said:
Hi thisisme,

Sorry to hear you are having issues. Would you be able to provide us with more information about your session (i.e. browser, region, etc.)? That would help us diagnose the specific issue you are running into.

Additionally, have you filed a support ticket? If not, we'll see what we can do to resolve your issue here and move it up if need be.

Best,

YOUNG WOLF
Its not a specific issue, It is game wide. My tribe and roomate are both running into the same issues.
 

Stratego123

Guest
I am having the same log in issues, extensive lag times, failure to load; when the game does load the server resets. On the us server.
 

Shedevil46

Spearman
YOUNG WOLF;n1913 said:
Hi thisisme,

Sorry to hear you are having issues. Would you be able to provide us with more information about your session (i.e. browser, region, etc.)? That would help us diagnose the specific issue you are running into.

Additionally, have you filed a support ticket? If not, we'll see what we can do to resolve your issue here and move it up if need be.

Best,

YOUNG WOLF

I have tried to go in and file as support ticket and it will not even open that. It just comes up blank page. If we cant contact them how are we to let them know the problem. Do they even monitor this page?
 

thisisme

Spearman
cannot even get to log in to main page to select world now .. they ought to just go out of business because they have no idea how to handle a problem like this.
 

Radeon3

Guest
The game is completely unplayable. It takes me about 3 minutes to log in, and after that I really can't do anything...at all. Can the Community Manager update us at all? That's your job isn't it?
 

BlueD0T

Guest
Please stop download porn on the Tribal War's 2 server. I would like to que up my buildings some time today..
 

Shigure-Sohma

Guest
yeah... well... at least i upgraded my warehouse before this happened and i have enough men recruiting otherwise this would completely blow. Sucks i can't update my buildings though. Perhaps we can get a little gold for the inconvenience. ;-)

jk...

But no, seriously, gold. O_O

XD
 

bluefox

Guest
I tried every browser and same problem for this they should give us something like 24 hour protection aiming small cause I know we never get rewarded for their mess ups